We have a 100% no questions asked returns policy if returned within 14 days. We are so sure you will love your new bag we offer free return postage, just contact us to arrange.
We are happy to accept return of your items within 14 days from when your item is marked as delivered. Please note that we can only issue a refund where the product is returned undamaged and in a new condition. In the rare case of damage to your item during shipping, please report this within 24hrs so that we can organise collection and delivery of a replacement.
Please note that if an express postage option has been selected (at additional expense to our free shipping options) these fees are not refundable and only the purchase price will be refunded.
Residents of the UK and Europe should return items to our Derbyshire address. Residents of North America should return items to our Michigan address. For residents of other countries we will advise which address to use.